#LOYALTY

Hashtag Loyalty is an universal loyalty program that offers rewards at various outlets of cities. The stakeholders are the customers that opt for services and the merchants that offer discount and rewards on their service. Below are the designs created by me for the customers as well as the merchant  portal.

MY CONTRIBUTIONS:

  • Information architecture for the complete system 
  • Customer, Merchant & Admin flow
  • Interface for Tablet displayed at various outlets for customers
  • Customer & Admin's Online Portal Interface
  • Phone App for customers

 

Tablet Displayed at Merchant's outlet

The Customers can redeem or view points at any outlet by scanning their #Loyalty card in the tablet displayed at the outlets.

 

CUSTOMER PORTAL

Customers can use the portal to for the following:

  • Look for nearby outlets offering rewards
  • View details of the rewards offered by a Merchant
  • Keep tracks of their points
  • Checkout promotional offers of nearby outlets

 

Customer App WIREFRAMES

ADMIN DASHBOARD

  • The admin dashboard is designed such that he can perform the following:
  • View #Loyalty Customer visit/ order history
  • Rewards points to customers at occasions
  • Start / Stop a Marketing campaign / Promotions
  • View detailed analysics